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Frequently Asked Questions

Windcrane      Sensors      Warranty

01

HOW ACCURATE IS WINDCRANE?

There’re two versions of WINDCRANE, mini and max. They share the same technological design and their accuracy is exactly the same. WINDCRANE is designed to comply with the IEC-61400, which are the specs for wind turbine standards. Why the IEC-61400? Because they have one of the highest standards for measuring wind speed on and off site. These are better than 1% accuracy and a resolution better than 0.1m/s, also data should be sampled at least at 1Hz. WINDCRANE is accuracy is better than 0.001% for its wind speed input sensors at low wind speeds and better than 0.007% accurate for high wind speeds.

01

HOW CAN I ADD MORE THAN WINDCRANE SYSTEM TO MY FLEET DASHBOARD OR APP?

To protect the data and privacy of our customers, you will need to log into the App to be able to add more devices at once. The good thing is that the list of devices is linked to your account and you will be able to access it every time you log in, regardless of the mobile device or computer you use. There’s a grace limit of one unit to be used with the App. After this if you are not currently logged into the App, you will be asked to do so if you wish to add more devices. If you do not have a WINDCRANE account, please request one to your crane provider, they will be able to assist with it. Or alternatively, send us and email with the IMEI number, project name/location and crane company and we will do it for you.
01

HOW FREQUENTLY WIND DATA REFRESH?

Wind speed data is refreshed every 10 minutes with the average wind speed, maximum ever wind speed within the 10 minutes and wind turbulence intensity.
01

DOWNLOAD HISTORICAL WIND DATA

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01

WHAT IS THE DIFFERENCE BETWEEN AVERAGE WIND SPEED AND MAXIMUM WIND SPEED?

Average wind speed is the mean average during a 10 minutes period Maximum wind speed is the maximum wind speed ever recorded within 1 second during the 10 minutes period.
01

CAN I SET UP ALERTS THAT TELL ME WHEN WIND SPEED IS OVER A CERTAIN LEVEL?

Yes, you can have email alerts and push notifications to your mobile phone with the WINDCRANE App.
01

MEASURE WIND SPEED IN MPH, KMH, M/S...

WINDCRANE can measure wind speed in many units, like miles per hour or meters per second.
01

HOW DO YOU POWER THE WINDCRANE DEVICE?

There’re two options: • Electrical mains powered (WINDCRANE mini & max) • Jib 24Vdc power air traffic light (WINDCRANE mini only) • Solar battery powered (WINDCRANE max only)
01

WHAT TECHNICAL SUPPORT IS AVAILABLE?

There is technical support available from the windcrane team via the following email address: support@windcrane.com.

Windcrane Sensor Information

 

01

HOW MANY SENSORS CAN I CONNECT TO A WINDCRANE SYSTEM?

There’re two versions of WINDCRANE:

• WINDCRANE mini can use 1 wind speed sensor
• WINDCRANE max can use 4 wind speed sensors, 2 wind directions and 8 other generic sensors

01

CAN I CONNECT OTHER WEATHER SENSORS? IF SO, HOW MANY?

The WINDCRANE Max can connect up to a total of 14 sensors. 4 of these wind speed and 2 wind direction

01

WHAT IS THE MAXIMUM LENGTH OF CABLE YOU SHOULD USE?

It depends on the cable used and the environment it is going to work with. In general we do not advise more than 100 meters without checking with us first. Cable must be supplied by WINDCRANE

01

CAN I GET A WIND SPEED ANEMOMETER CALIBRATED?

Generic sensors are randomly checked for accuracy, however no report is generated. If you require a calibration certificate, please make sure you request this before ordering.

Windcrane Warranty

 

01

WHAT IS THE WARRANTY OF WINDCRANE?

WINDCRANE InCrane has a 3 years warranty

WINDCRANE mini has a 3 years warranty

WINDCRANE max has a 5 years warranty

Sensors are provided by a external supplier to us and they come with the standard 1 year warranty.

 

INNOVATION - PRECISION - HEAVY DUTY

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WINDCRANE is Logic Energy Ltd Registered company SC323404
VAT GB 911 5572 39
PO Box 26237, Kilmarnock, KA1 9GE, Scotland, UK
Tel +44 (0) 141 585 6496
Fax +44(0) 141 585 6497
info@windcrane.com

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