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Frequently Asked Questions

Windcrane      Sensors      Warranty

01

HOW ACCURATE IS WINDCRANE?

There’re two versions of WINDCRANE, mini and max. They share the same technological design and their accuracy is exactly the same. WINDCRANE is designed to comply with the IEC-61400, which are the specs for wind turbine standards. Why the IEC-61400? Because they have one of the highest standards for measuring wind speed on and off site. These are better than 1% accuracy and a resolution better than 0.1m/s, also data should be sampled at least at 1Hz. WINDCRANE is accuracy is better than 0.001% for its wind speed input sensors at low wind speeds and better than 0.007% accurate for high wind speeds.

01

HOW CAN I ADD MORE THAN ONE WINDCRANE SYSTEM TO MY FLEET DASHBOARD OR APP?

To protect the data and privacy of our customers, you will need to log into the App to be able to add more devices at once. The good thing is that the list of devices is linked to your account and you will be able to access it every time you log in, regardless of the mobile device or computer you use. There’s a grace limit of one unit to be used with the App. After this if you are not currently logged into the App, you will be asked to do so if you wish to add more devices. If you do not have a WINDCRANE account, please request one to your crane provider, they will be able to assist with it. Or alternatively, send us and email with the IMEI number, project name/location and crane company and we will do it for you.

01

HOW FREQUENTLY DOES WIND DATA REFRESH?

Wind speed data is refreshed every 10 minutes with the average wind speed, maximum ever wind speed within the 10 minutes and wind turbulence intensity.

01

HOW TO DOWNLOAD HISTORICAL WIND DATA

How to get your Historical Wind Report

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Access weekly wind reports online remotely at any time with the windcrane app. Easily retrieve a detailed HISTORICAL wind data report for any date and time.

1. Login to your fleet dashboard here:
https://fleet.windcrane.com
2. Select the device you want to generate a report for. Selecting the left side will bring up the menu.
3. Select Weekly report
4. Select the date and time that you need the report for
5. The weekly report is generated to view online, you can hover over parts of the report to view wind speeds and times of the day
6. DOWNLOAD, EXPORT & SHARE historical wind speed reports specific to cranes and projects with your colleagues and customers.

01

WHAT IS THE DIFFERENCE BETWEEN AVERAGE WIND SPEED AND MAXIMUM WIND SPEED?

Average wind speed is the mean average during a 10 minutes period.

Maximum wind speed is the maximum wind speed ever recorded within 1 second during the 10 minutes period.

01

CAN I SET UP ALERTS THAT TELL ME WHEN WIND SPEED IS OVER A CERTAIN LEVEL?

Yes, you can have colour coded email alerts and push notifications to your mobile phone with the WINDCRANE App.

Green = Safe
Amber = Cautionary
Red = Danger

How to setup mobile phone notifications for high wind speeds

01

CAN I MEASURE WIND SPEED IN MPH, KNOTS, KM/H AND M/S?

Yes WINDCRANE can measure wind speed in miles per hour (mph), knots (kn), meters per second (m/s) and kilometre per hour (km/h)

01

HOW DO YOU POWER THE WINDCRANE DEVICE?

These are the following power options:

  • Electrical mains powered (WINDCRANE mini & max)
  • Jib 24Vdc power air traffic light (WINDCRANE mini only)
  • Solar battery powered (WINDCRANE max only)
01

WHAT TECHNICAL SUPPORT IS AVAILABLE?

There is technical support available from the windcrane team via the following email address: support@windcrane.com.

For urgent queries, contact us via WhatsApp: +44 (0)7444 159463

Windcrane Sensor Information

 

01

HOW MANY SENSORS CAN I CONNECT TO A WINDCRANE SYSTEM?

There are two versions of WINDCRANE:

• WINDCRANE mini can use 1 wind speed sensor
• WINDCRANE max can use 4 wind speed sensors, 2 wind directions and 8 other generic sensors

01

CAN I CONNECT OTHER WEATHER SENSORS? IF SO, HOW MANY?

The WINDCRANE Max can connect up to a total of 14 sensors. 4 of these wind speed and 2 wind direction

01

WHAT IS THE MAXIMUM LENGTH OF CABLE YOU SHOULD USE?

It depends on the cable used and the environment it is going to work with. In general we do not advise more than 100 meters without checking with us first. Cable must be supplied by WINDCRANE.

01

CAN I GET A WIND SPEED ANEMOMETER CALIBRATED?

Generic sensors are randomly checked for accuracy, however no report is generated. If you require a calibration certificate, please make sure you request this before ordering.

Windcrane Warranty

 

01

WHAT IS THE WARRANTY OF WINDCRANE?

WINDCRANE InCrane has a 3 years warranty

WINDCRANE mini has a 3 years warranty

WINDCRANE max has a 5 years warranty

Sensors are provided by a external supplier to us and they come with the standard 1 year warranty.

 

INNOVATION - PRECISION - HEAVY DUTY

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WINDCRANE is Logic Energy Ltd Registered company SC323404
VAT GB 911 5572 39
PO Box 26237, Kilmarnock, KA1 9GE, Scotland, UK
Tel +44 (0) 141 585 6496
Fax +44(0) 141 585 6497
info@windcrane.com

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